Faq’s
Frequently Asked Questions
Popular Questions
Life Casting is a process of “dunking” a hand or foot into some liquid used in Dentistry that sets in under 1 minute. We use warm water which will be checked by the parent or appropriate adult.
We will always do our best to make sure your baby is the most comfortable they can be throughout the process but may get in some strange positions.
Most babies even sleep through!
No. There’s no age limit at all! We can do Family Castings, Sibling Castings, Hand Clasps and more!
If you have something in mind please just ask!
Casting appointments can be completed within as little as 30 minutes.
However, a baby casting session can vary as it completely depends on the baby or the person having the casting.
We allocate an hour slot for your appointment, but most sessions are a lot shorter than this an hour is giving us enough time to go through the boring paperwork then the different styles of frames, paint and mount colours.
After all that we get on with the casting at our studio.
We do recommend that you bring a bottle if bottle feeding or may ask if you are comfortable to breast feed if baby becomes stressed at any point, milk is magic!.
Don’t Panic! They won’t be the first and definitely won’t be the last they only need to be still for a tiny amount of time.
As we have said before having something to hand like a bottle or dummy will be a good idea this gives them something else to concentrate on.
If the mould doesn’t look right or look like it will give a good cast we will retake.
So because we have been closed more than open unfortunately we have decided to offer home casting kits so you don’t need to miss out on this stage, all you have to do is take the moulds and we do the rest.
We recommend that you have some milk ready for your session, if baby has just been fed they may still take some while we do the casting, milk is magic! you will be surprised at how different they can be when they are concentrating on a bottle rather than what we are doing.
If you breastfeed we can do this while baby is feeding if you are comfortable doing this. We may just need to play switch a roo to get each side!
Dummies etc can be helpful too if you do not want to give baby extra milk.
We would recommend that you dress baby in something quick and easy to get off like a baby grow etc, if wearing a vest this can stay on and rolled up to keep baby warm.
Older children can sometimes be the hardest ones to do, sweets, food, tablets or toys are a great help to get them to concentrate on those.
Payments & Shipping
We want to get your baby hand and foot castings to you as soon as possible, Castings are usually completed within 6-8 Weeks. This is due to the time for them to dry out and the prep and paint work involved. please bare this in mind if you are buying a cast for a gift.
We will try and keep you updated with the different stages we are at, This timeline can vary due to many different factors such as postal delays.
Because baby casts are bespoke and so fragile, shipping with a courier has proven to be disastrous.
This is why we either hand deliver or prefer you to collect the baby casts in person to ensure they are delivered with care.
Most of the frames contain glass and with the tiny hands and feet mounted in the frames, they can often get damaged in transit with couriers despite bulky packaging etc.
We don’t expect payments all at once, We ask for a booking deposit of £15.00 to secure your booking, most of our customers prefer to pay 50% on the day (any cast over £100.00 – a £50 minimum deposit is required on the day) and the rest on collection.
We take cash and have a card machine which can accept all major credit/debit cards.
We do yes! We understand that this time can be stressful to think about leaving the house so we do offer this service. this is charged at £25.00 for any area after 10 miles away from our base.
Exchanges & Returns
Due to the nature of the product and the product being bespoke to your siblings or loved ones.
We don’t offer refunds or returns.
Should a product not be satisfactory at the point of delivery or collection, we will make provisions to put things right at this point.
In the rare occurrences that your moulds don’t take well – for whatever reason (when we pour the casts) we will make arrangements with you to take the impressions again.
However once we are satisfied with the castings, we will provide safe delivery/collection of your product.
If you collect the casts from us, once they have been signed off and you are satisfied they will be non refundable.
Materials & Care
Baby casts in frames should ideally be wall mounted with proper wall brackets that are securely fitted to your wall before mounting.
Frames and the baby casts themselves are very fragile, and while we use specialist, quality products, slight knocks or bangs can dismount the casts.
We recommend they are high and out of reach of children and away from doors or other moving objects that could cause the cast frames to fall on to the floor.
We recommend you travel with your baby cast on a flat, soft surface in transit.
At Baby casting Co. We use the highest quality materials to ensure the hands and feet we take are the best they can be. Our mould making powder is deprived from seaweed so is 99% safe on skin.
Baby Casting co. is fully insured. We have all the documents to support this displayed in our Studio.
Other
As we now move into living with COVID-19 we do ask that if you or any of your household are unwell please let us know as soon as possible and we can arrange your session. We do not want to pass on anything to young children and baby’s.
As we don’t have to wear masks we do not require anyone to wear them however If you would prefer that we wear a mask during your visit please let us know and we will be happy to do that during your appointment.
We do have hand sanitizer available and will be used during your casting session to make sure we are as clean as possible throughout.
All equipment used is cleaned before your appointment.
